I am a seller having techincal difficulties using this website. How can I get help?
Use the Technical Support Check List that allows most customers to quickly and easily solve their problem.
What do I need to bring to the Auto Fair to check in my vehicle?
If you register using our WebExpress system on this website, just bring your on-line confirmation page to use one of the WebExpress self-service print stations and follow the directions. If you arrive without your confirmation page or barcode number, go to a customer service window. If you are going to register in person instead of using the web, you will need your vehicle's 17 digit Vehicle Identification Number and license plate number. Either way, just show up with your vehicle 4pm-10pm Friday or after 8 am Saturday and we provide all other supplies for you.
Why don’t you display your vehicle inventory on your website?
One founding premise of why and how the Auto Fair works is that used vehicles need to be seen in person to determine further interest, and getting buyers to the lot and involved with vehicles in person is exactly what makes us different and generates such unmatched rates of sale. Only about 10% of used vehicle buyers end up buying the exact vehicle they set out to buy anyway, so looking in person often speeds the buying process by finding alternative purchase options and making a decision. Our presentation allows buyers the efficiency of seeing hundreds of for sale by owner vehicles all in one location, and offers sellers the efficiency of only speaking with truly interested buyers who have already seen their vehicle in person. With thousands of buyers coming through and the resulting amazingly superior sale rates we can provide to our sellers with our current format, we say if it ain't broke, don't fix it. Besides, the speed at which vehicles typically sell at this weekend event is simply too fast to post them on our website, as buyers would be looking at vehicles that had already sold.
Can I reserve a specific parking space?
Pre-registering over the web is like buying a "General Admission" ticket, and the reservation of specific spaces is not possible. Space selection is completed on a first-come, first-served basis. All customers must follow directions given via on-site signs and adhere to our parking policy as outlined in the Terms and Conditions. All dually trucks, RV's, watercraft, trailers, and other oversize vehicles must park in the specific space assigned by a parking attendant. However, it is important to note that after many years of experience, we have found that no space is better than another. Any buyer serious enough to come to the Auto Fair to look at vehicles for sale is going to look everywhere on the lot for a vehicle that fits their criteria. And since there is no advantage of one space over another, we recommend waiting until at least 4:15 to arrive to avoid the 4pm rush.
What are your hours this weekend?
The Auto Fair is always open the same hours regardless of any holidays or other conditions. Please note that due to our contract, early vehicle drop-offs or late pick-ups can not be allowed. Click here for our hours.
Do you accept salvage title vehicles?
No, we do not. If we discover that someone has displayed a salvage title vehicle in violation of our policy, it is removed from display immediately without a display fee refund to the seller.
My vehicle is still financed. Can I sell it at the Auto Fair?
Yes, many of the vehicles sold at the Auto Fair still have loans being paid on them. Because all lenders deal with payoff and releasing the vehicle's title differently, we recommend you contact your lender to find out what their specific process will be.
Can I still register for this weekend?
Yes, you can register for the current weekend until 11:59 p.m. Saturday. All registrations and edits to vehicle profiles are real-time up until the moment you check-in and print your forms on location at the Auto Fair, so you could even register or edit your vehicle and check-in in 2 seconds later.
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